Do I need to be home to receive my order?

Yes! Someone over the age of 19 with BC government approved photo identification must sign and accept the order. We will not leave your order on a front porch/doorway. As such, we do recommend you get the order shipped to your place of work/office if you won’t be home till late.

What happens if I miss my delivery because I was not home?

We will contact you to make arrangements on either the evening before or the morning of. If you are not home when the delivery arrives, it is then returned back to our warehouse. At this point, we will contact you to set up another day and time that will work for both parties. A reshipping fee of $19.99 will be charged for all orders that are returned back to the warehouse.

If I am running late and won’t be home in time for my delivery?

Please contact us immediately by phone 778-670-WINE (9463) and we will try our best to accommodate the situation. Worst case scenario we make arrangements for next day delivery, in this scenario there will be a $19.99 shipping fee involved.

What if I want to cancel my order?

If your order hasn’t shipped, we will gladly cancel your order. However, contact us immediately via email so we are able to process your request. If you contact us on the day of delivery, we cannot guarantee that any changes can be made and a restocking fee of $19.99 will be charged.

Can I use a different billing and shipping address?

Absolutely. At the checkout page, just be sure to check the “ship to a different address” option and you will then be prompted to enter a different delivery address.

Can I return products I don’t like?

Generally, all sales are final given the nature of the products. However, you are welcome to contact us and we’ll see what we can do to help. If we can help, we surely will.

What’s the best way to contact us?

On our Contact Us page. We will get back to you as soon as we possibly can.

You can also reach us by phone at 778-660-WINE (9463) between the hours of 9AM – 6:00PM, Monday-Saturday.

Did you experience a glitch on our site?

Because we are so new, we likely have several kinks to work out. Please don’t hesitate to let us know if you experience any usability issues or would like us to add a feature!

You can contact us or reach us by phone at 778-660-WINE (9463) between the hours of 9AM – 6:00PM, Monday-Saturday.

What if my product is damaged?

We apologize in advance! Contact us right away or by phone 778-670-WINE (9463) and we will be happy to help. We double check all orders before they leave the warehouse. If you are aware while the driver is there, please let them know as they will then contact us immediately so we can resolve the damaged product quicker.

Can I get a refund or exchange on product?

You can return any product purchased with a valid receipt within 10 days of the date of purchase. The product must be sealed (unopened) and in original condition of when delivered. All refunds will be processed in the original method of payment.

For more details on product refunds and exchanges, please see our Terms and Conditions.

How do I find out whether a product is available or in stock?

Please use the search function on our Shop page. The details of each product will include availability, it will either say in stock or out of stock. Please note that if you do not find the product your looking for, there is a Product Request page that you can fill out and we will be happy and try our best to bring the product in for you with within a two-week time period.

Is my order guaranteed?

Unfortunately, no your order is not guaranteed when placed. Although, as soon as the order you placed is picked from the warehouse you will then receive an email of confirmation. If there is any issues with your order, you will then be contacted.

Can you deliver to a banquet hall or function?

Yes, provided that the function does not require a Special Events Permit.